Terms of Service

1. Agreement and eligibility

These Terms of Service ("Terms") are an agreement between Trustity, a technology company based at 30 Emek Hefer Boulevard, Ashkelon, Israel ("Trustity," "we," "us," or "our"), and the person or entity accessing our websites, cloud portal, software, agents, APIs, documentation, or related services (the "Services").

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you have authority to bind it, and "you" includes that organization. You must be legally capable of entering this agreement and must not use the Services if applicable law prohibits you from doing so.

2. Contract hierarchy and product terms

If you or your organization has a signed master services agreement, order form, data processing addendum, Enterprise License Agreement ("ELA"), or other written contract with Trustity, that signed contract controls to the extent of a direct conflict with these Terms. Product-specific addenda or supplemental terms control for the software or feature they cover. An order form controls the purchased scope, quantity, subscription period, and fees, but does not override negotiated legal terms unless it expressly says so.

These Terms otherwise apply to evaluation, free, pre-release, and public website use. Documentation, policies, and in-product instructions form part of the permitted use requirements but do not silently amend a signed agreement.

3. Accounts and authorized users

• You must provide accurate account information and keep it current. Accounts may not be shared except through functionality expressly designed for authorized users.
• You are responsible for selecting authorized users, assigning appropriate roles and permissions, protecting credentials and recovery methods, and all activity under your accounts except to the extent caused by Trustity's breach.
• You must promptly notify Trustity of suspected unauthorized access or compromised credentials and reasonably cooperate with related protective measures.
• Customer administrators may access, control, export, restrict, or delete data and accounts associated with their organization.

4. License and permitted use

Subject to these Terms, payment of applicable fees, and any purchased scope, Trustity grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Services for your internal business and security purposes. That right is terminable only as provided in these Terms or the applicable order form. Free, evaluation, and pre-release access may be withdrawn at any time. Software is licensed, not sold. Any evaluation or pre-release Service may be used only for evaluation, testing, and feedback, not in production or for high-risk reliance unless Trustity agrees otherwise in writing.

5. Acceptable use

You must not, and must not enable anyone else to:

• Use the Services unlawfully, deceptively, to violate another person's rights, or without required authority, notices, and consents;
• Probe, scan, exploit, disrupt, overload, bypass, or interfere with the Services or another customer's systems, except within an expressly authorized security testing program;
• Introduce malicious code; facilitate unauthorized access; collect credentials or data without permission; or use outputs to conduct harmful activity;
• Reverse engineer, decompile, disassemble, derive source code, defeat technical restrictions, or discover non-public models or methods, except where such a restriction is prohibited by law;
• Copy, resell, sublicense, rent, timeshare, benchmark for publication without written consent, or build a competing product using the Services;
• Remove proprietary notices or use the Services beyond purchased capacity, authorized endpoints, users, organizations, or environments.

Security tools can affect systems and data. You are responsible for configuration, deployment, approvals, backups, change management, and reviewing automated findings or actions before relying on them where human review is reasonably appropriate.

6. Customer data and privacy

You retain ownership of data, content, configurations, evidence, and materials you or your users submit to the Services ("Customer Data"). You grant Trustity and its subprocessors a limited right to host, copy, transmit, process, and display Customer Data solely to provide, maintain, secure, troubleshoot, and support the Services and to comply with applicable law. Trustity will not use Customer Data to train generalized artificial intelligence or machine-learning models, for advertising, or to develop profiles unrelated to your use of the Services. Trustity may use aggregated or de-identified information that cannot reasonably identify you or any individual to improve the Services.

You represent that you have all rights and lawful grounds needed for Trustity to process Customer Data as instructed, including data from employees, endpoints, systems, integrations, evidence sources, and privileged-access workflows. Our handling of personal data is described in the Privacy Policy and, where applicable, a data processing addendum.

7. Intellectual property and feedback

Trustity and its licensors own the Services, software, technology, designs, documentation, trademarks, and all related intellectual property, including improvements and derivative works. No rights are granted except the limited rights expressly stated in the applicable agreement.

If you provide suggestions or feedback, you grant Trustity a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate it without restriction or obligation, provided we do not publicly identify you as its source without permission.

8. Confidentiality

"Confidential Information" means non-public information disclosed by one party that is marked confidential or should reasonably be understood as confidential, including Customer Data, non-public product information, security materials, credentials, pricing, and business plans. The receiving party will use it only to exercise rights and perform obligations under the agreement, protect it using at least reasonable care, and disclose it only to personnel and providers who need to know it and are bound by confidentiality duties.

Confidential Information excludes information independently developed without use of the information, lawfully received without restriction, or publicly available through no breach. A party may disclose information when legally required after giving advance notice where lawful and reasonably assisting with protective measures.

9. Third-party services

The Services may interoperate with third-party products selected or authorized by you. Third-party terms and privacy practices govern those products. Trustity is not responsible for third-party products, data, availability, or changes, but this does not limit Trustity's obligations concerning its own subprocessors.

Our public websites may use third-party analytics tools, including Google Analytics, to measure traffic and improve the site. Processing of related personal data is described in our Privacy Policy.

10. Fees, renewals, and taxes

Fees, billing intervals, usage limits, renewal terms, and payment obligations are stated at purchase or in an order form. Except where the applicable agreement or law says otherwise, fees are non-refundable, payment obligations are non-cancellable, and prices exclude taxes. You are responsible for applicable sales, use, VAT, and similar taxes other than taxes on Trustity's net income. Failure to pay undisputed amounts when due may result in interest, collection costs, or suspension after required notice.

11. Service changes and availability

We may update the Services to improve performance, security, legal compliance, or functionality. We will not materially reduce the core functionality of a paid Service during its committed subscription term without providing a reasonable alternative or remedy, except where necessary to address security, legal, or third-party dependency risks. Beta and pre-release features may change, be unavailable, or be discontinued at any time.

12. Suspension

We may limit or suspend access when reasonably necessary to prevent material harm, respond to a security incident, comply with law or a binding government request, address prohibited use, protect another customer, or respond to overdue undisputed fees. Where practicable and lawful, we will give notice and an opportunity to cure, limit the suspension to affected access, and restore service after the issue is resolved.

13. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. Any additional Trustity warranty appears in the controlling signed agreement or ELA.

To the maximum extent permitted by law, Services provided under these public Terms, including free, evaluation, beta, and pre-release Services, are provided "as is" and "as available." Trustity disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage. Trustity does not warrant uninterrupted or error-free operation, detection or prevention of every threat, or that findings, recommendations, or automated actions will be complete or suitable for every environment.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable under or in connection with these Terms for lost profits, revenues, goodwill, or data, or for indirect, incidental, special, consequential, exemplary, or punitive damages, even if advised they were possible. Each party's total aggregate liability arising from these Terms will not exceed the fees paid or payable for the affected Services during the 12 months before the event giving rise to liability, or US$100 if no fees were paid.

These exclusions and cap do not apply to liability that cannot lawfully be limited, or to your payment obligations, infringement or misappropriation of Trustity's intellectual property, violation of acceptable-use restrictions, or either party's fraud, willful misconduct, or gross negligence. A signed agreement or ELA may establish a different allocation of risk.

15. Indemnification

To the extent permitted by law, you will defend and indemnify Trustity and its personnel against third-party claims, damages, and reasonable costs arising from Customer Data, your unlawful or unauthorized use of the Services, or your material breach of Section 5, except to the extent caused by Trustity. Trustity will provide prompt notice, reasonable cooperation at your expense, and control of the defense, subject to Trustity's right to participate and to approve any settlement that admits fault or imposes non-monetary obligations on Trustity.

16. Term and termination

These Terms apply while you access or use the Services. Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the breach cannot be cured, continued performance is unlawful, or the other party becomes subject to insolvency proceedings not dismissed within 60 days. You may stop using free Services at any time. Paid subscriptions may be ended only as stated in the applicable order or controlling agreement.

On termination, your rights to use the affected Services end and outstanding amounts become due. Customer Data return and deletion follow the controlling agreement, configured functionality, and legal retention requirements. Provisions that by their nature should survive will survive, including ownership, confidentiality, disclaimers, liability limits, accrued payment duties, and governing law.

17. Export controls and sanctions

You must comply with applicable export-control, import, economic-sanctions, and anti-boycott laws. You represent that neither you nor your authorized users are prohibited parties and that the Services will not be accessed, exported, re-exported, transferred, or used in a prohibited country, by a prohibited party, or for prohibited end uses, including unlawful weapons proliferation. You will obtain required authorizations before controlled use or transfer.

18. Governing law and venue

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws principles. The competent courts located in Tel Aviv-Yafo, Israel have exclusive jurisdiction over disputes arising from these Terms, and each party consents to their personal jurisdiction and venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Either party may seek urgent injunctive relief in any competent court to protect confidential information or intellectual property.

19. Changes to these Terms

We may update these Terms to reflect changes in law, risk, or the Services. We will post the revised Terms with a new effective date and provide additional notice where required. Changes do not retroactively alter a signed agreement. For material changes affecting an ongoing paid Service governed only by these Terms, changes take effect at renewal unless earlier effect is required by law or needed to address an urgent security risk.

20. General

Neither party may assign these Terms without the other's consent, except in connection with a merger, reorganization, sale of substantially all relevant assets, or to an affiliate, provided the assignee is not a direct competitor and can perform the obligations. Trustity may use subcontractors while remaining responsible for its obligations. The parties are independent contractors; these Terms create no partnership, agency, fiduciary, or employment relationship.

Notices may be delivered electronically. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Headings are for convenience. These Terms and the documents incorporated under Section 2 are the complete agreement for their subject matter and supersede prior discussions about that subject matter.

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