Customer portal guide

Sign in

Open axmapp.com/portal and use the email address assigned by Axiom staff or your organization's portal owner. Change a temporary password immediately after first sign-in.

Product documentation is on trustity.co/kb/axiom.

Dashboard

The portal dashboard summarizes the customer organization, active entitlements, support tickets, and team members. It does not connect directly to self-hosted Management, SMB, or DNS nodes.

License files

Open Licenses to review entitlements and download signed .axlic files issued to your organization. A license file is machine-bound to the activation request used during issuance. Install it only on the matching Axiom Management Server.

If an expected license is missing, contact support and include the organization name, activation hostname, approximate issuance time, and activation request SHA-256 when available.

Support tickets

Open Tickets to create and follow support requests. Include node IDs, timestamps, policy generation, affected client IP, and the observable result. Attach diagnostic artifacts only through approved channels.

Team access

Organization owners and admins can add portal users. Use a unique temporary password and share it through a secure channel. Invited users become active after changing their password.

Account security

• Use a unique password that is not shared with Linux or Axiom Management accounts.
• Remove or disable access when a team member changes role.
• Do not upload enrollment tokens, TLS private keys, directory bind passwords, or license signing secrets.
• Report suspected portal-account compromise to security@trustity.co.